Shipping policy

Shipping Policy - DELIVERY WITHIN INDIA

Fulfillment Time

  • We normally ship all orders within 3-7 business days.

Delivery Information:

  • Final delivery time will vary based on location.
  • Standard Deliveries take 3-7 Days in India.
  • However, there might be delays due to extraneous factors. Kidcity shall not be responsible for unexpected shipping delays caused by weather conditions, natural disasters, state affairs or clearance issues. We are not liable for any delays in delivery by the courier company/postal authorities but will help you track down a package through our partner courier services.
  • At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package.

Shipping Charges

Domestic Orders:

  • We charge Rs. 89 for orders with a value below Rs. 1000. (Non Refundable if shipped)
  • Free shipping is available for all orders above Rs. 1000 within India.

How do I make Payments ?

  • Prepaid – You can make secure online payments using your debit cards, credit cards, Net banking, Wallets or UPI.
  • Bank transfers are accepted upon special request.

Order Confimation 

You will receive an Email and a WhatsApp on order confirmation. Please contact our helpdesk (care@kidcity.shop or call +91 9007225555) if you are unsure.

Tracking your Order

An email and whatsapp is sent to you after the order is shipped. It contains the tracking number and details of the service provider. You can also track your order by logging in on our website. 

Modification in Orders

Yes, modification wrt to shipping address and content is possible before the order is dispatched. Once dispatched, no changes can be made to the address or the order contents.

Should you modify to cancel your order, please inform the team via email on care@kidcity.shop, DM us on Instagram/Facebook or Call/WhatsApp us at + 91 9007225555 | Monday to Saturday, between 10 AM to 6 PM IST.

Outlier Locations

  • Though we use some of India's largest logistics companies for shipping, we are bound in coverage by their reach. Few Pincodes might not have prepaid delivery possibility.
  • In case your address is in a location not served by them we would contact you to find and work out an alternative solution (if possible) to make your products reach you.