Return Policy

Return and Exchange Policy

 

At Kidcity, we strive to ensure that every purchase brings joy to you and your little ones. If you're not completely satisfied with your order, our return and exchange policy is designed to make the process simple and hassle-free.

 

Eligibility for Returns and Exchanges

 

  • Timeframe: Items can be returned or exchanged within 7 days from the date of delivery.
  • Condition: Products must be unused, unwashed, and in their original packaging with all tags intact.
  • Non-Returnable Items: Certain items, such as personalized or hygiene-related products, are not eligible for return due to safety and hygiene reasons.

How to Initiate a Return or Exchange For Online Orders

 

  1. Log in to your Kidcity account and navigate to the ‘My Orders’ section.
  2. Select the order containing the item you wish to return or exchange.
  3. Choose the ‘Return’ or ‘Exchange’ option and follow the on-screen instructions.
  4. A pickup will be scheduled, and you will receive a confirmation email or SMS.


Refund Process

 

Online Purchases: Refunds will be processed to the original payment method within 7-10 business days after the returned item passes quality checks.

Conditions and Exceptions

 

  • Damaged or Defective Items: If you receive a damaged or defective product, contact our customer service within 48 hours of delivery for a replacement or refund.
  • Clearance Sale Items: Items marked as ‘Clearance Sale’ are not eligible for return or exchange.
  • Gift Returns: If you wish to return a gifted item, please contact our customer care for assistance.

Contact Us

 

For any questions or assistance regarding returns and exchanges, please reach out to our customer care team:

  • Email: support@kidcity.shop
  • Phone: +91 883929900

We are here to ensure that your shopping experience with Kidcity is smooth and enjoyable.


Note: This policy is subject to change without prior notice. Please refer to our website or contact customer service for the most up-to-date information.